How long does it take for Bare mettle to contact you if you contacted them?

Azhrak · Dec 30, 2014

I recently sent out an email informing bare mettle that I had put the wrong email when buying the £10 tier (an email that doesn't actually exist so that I can't actually receive the prelude.
Some companies I have emailed in the past take like months to contact me, I just want to know if thats the case with BM.

Thanks.

Azhrak · Dec 30, 2014

I also didn't know where this thread belonged.

Parco · Dec 30, 2014

depends on how busy they are, havent seen any of the devs on the forums lately so they are probably taking a break during xmas, so i wouldnt expect a reply from them until after new year.

Azhrak · Dec 30, 2014

God damn it, why did I have to screw up.

Vold · Dec 30, 2014

FYI, the £10 tier gives you access to the prelude and full game upon release. From what I know, the prelude is in alpha, and some time will pass untill it is released (keep in mind that before release it has to pass through beta stage). So, I am pretty sure that your problem will be solved before than the prelude is released.

Azhrak · Dec 30, 2014

Am stupid, I should really read the small text in more detail next time, Still need to sort out the email business though so I can link it to my account when it does get released.

Vold · Dec 30, 2014

When you sort out the email issue, you may want to upgrade the contribution to beta tier (£20) to have access to the prelude beta and sui generis beta and become an insider (access to the insider section of the forum); or you could just wait for the release of both of them.

Azhrak · Jan 9, 2015

I still haven't received an email back about this problem. its been over a week.

Brendan · Jan 9, 2015

Azhrak said:
I still haven't received an email back about this problem. its been over a week.

Sorry about the delay, I've PM'd you the details.

xlenaour · Mar 10, 2015

Hi guys, sorry to wake an "old" thread, I've made the same mistake as Azhrak, and sent mails from both the concerned accounts...
Maybe I'm too impatient (it's only been two days)... Hope it will be solved soon

666jet · Mar 16, 2015

xlenaour said:
Hi guys, sorry to wake an "old" thread, I've made the same mistake as Azhrak, and sent mails from both the concerned accounts...
Maybe I'm too impatient (it's only been two days)... Hope it will be solved soon

Devs are busy with new update so that's probably what's keeping them from responding to you hope it gets sorted soon

Brendan · Mar 16, 2015

xlenaour said:
Hi guys, sorry to wake an "old" thread, I've made the same mistake as Azhrak, and sent mails from both the concerned accounts...
Maybe I'm too impatient (it's only been two days)... Hope it will be solved soon

Sorry about the delay, should be sorted now. Drop me a PM if you have any more trouble. Cheers

FunkmasterFestus · Mar 17, 2015

Once had the same problem, they devs were very quick and helpfull in my case!!!

Only took about 1 day, but i think you will have to wait a couple of days because they are very busy at the moment!!

xlenaour · Mar 19, 2015

Brendan said:
Sorry about the delay, should be sorted now. Drop me a PM if you have any more trouble. Cheers

All's good since Monday, thanks

Evilprovolone · Mar 24, 2015

I donated today. my brother donated today as well. he got his copy. looks great. so I guess it'll take a day or two?

Tony · Mar 25, 2015

Evilprovolone said:
I donated today. my brother donated today as well. he got his copy. looks great. so I guess it'll take a day or two?

You're already an insider so you should be able to log into your account page and see what is there to verify.